Job review from Steven in Easton, MD 21601 on 07/12/22

In general, a really outstanding experience, but some communication problems. After Rod made his initial visit to our camp in Vassalboro it took him quite some time to get us a quote. There was an item missing from the quote, and after I emailed to request a revision and he promised to supply one our job appeared to have gotten lost, and it required a second prompt, six weeks later, to get the rev. There were similar delays from a number of people, at a number of points along the process, including, surprisingly, a six week delay between my giving Adam our final check and it being deposited for payment. Your office people, notably Emily, were responsive when I called, but… you’ve got a communication problem.

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The crew, for first, site survey, visit to the job button-up was outstanding. Through, responsive, timely, friendly, neat. I couldn’t have asked for better!